Guest Services Supervisor - Luxury Eco-Resort

Join Daluyon Beach and Mountain Resort, a premier eco-luxury resort brand, as our Guest Services Supervisor in the breathtaking landscapes of Bali. This role is perfect for a hospitality professional who thrives in dynamic environments and is passionate about delivering exceptional guest experiences. As a Guest Services Supervisor, you'll be the backbone of our resort's guest satisfaction, ensuring every stay is memorable and seamless.

At Daluyon Beach and Mountain Resort, we blend luxury with sustainability, offering guests an unforgettable escape in one of Indonesia's most stunning destinations. In this role, you'll oversee a team of front desk agents, concierge, and housekeeping staff, ensuring our guests receive the highest standard of service. You'll work closely with the resort's management team to implement and improve service standards, and you'll have the opportunity to grow your leadership skills in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the front desk and guest services team, ensuring high standards of service and guest satisfaction.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Train and mentor front desk agents and guest services staff to maintain high service standards.
• Handle guest complaints and concerns, resolving issues promptly and professionally.
• Monitor and report on guest feedback and service metrics to identify areas for improvement.
• Work closely with the resort's management team to implement and improve service standards.
• Ensure compliance with resort policies and procedures, and industry regulations.
• Participate in team meetings and contribute to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in guest services, front desk operations, or a related field in the hospitality industry.
• Proven experience in supervising and leading a team of front desk and guest services staff.
• Strong knowledge of hospitality software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with eco-luxury resort operations and sustainability practices is a plus.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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