Customer Service Representative - Call Center & Telesales

Join Sukses Jaya Mandiri as a Customer Service Representative in our dynamic Call Center & Telesales team! Are you a passionate communicator with a knack for building customer relationships? We're looking for motivated individuals to represent our brand by delivering exceptional customer service and driving sales through effective telesales. Sukses Jaya Mandiri is a leading company in Jakarta Barat, known for our commitment to customer satisfaction and innovative solutions.

As a Customer Service Representative, you'll be at the heart of our operations, handling inbound and outbound calls with a friendly and professional demeanor. You'll use our advanced CRM system to manage customer interactions, ensuring every call is logged and resolved efficiently. This role offers a fantastic opportunity to grow your career in a supportive and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with a friendly and professional demeanor.
• Use our CRM system to log and manage customer interactions.
• Resolve customer inquiries and complaints promptly and effectively.
• Drive sales through effective telesales techniques.
• Maintain accurate records of all customer interactions.
• Provide exceptional customer service to enhance brand loyalty.
• Stay updated with company policies and procedures.
• Participate in team meetings and training sessions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Ability to work under pressure and meet targets.
• Strong problem-solving and decision-making skills.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in both written and spoken Indonesian.
• Certification in customer service or telesales is a plus.

🛠️ Keahlian

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